At Lilydale Travel Centre, we strive to provide exceptional customer service and create unforgettable travel experiences. If for any reason you are not satisfied with our services, please contact us as soon as possible to discuss your concerns.
Cancellations: If you need to cancel your travel booking, please contact us as soon as possible. Cancellation policies vary depending on the travel supplier and the type of booking. We will do our best to provide you with information about the cancellation policy and any applicable fees.
Refunds: If you are entitled to a refund, we will process it as soon as possible. Refunds may take several weeks to process, depending on the travel supplier and the payment method used. We will inform you of the estimated processing time and any applicable fees.
Changes to Travel Arrangements: If you need to make changes to your travel arrangements, please contact us as soon as possible. Changes may be subject to additional fees and charges, depending on the travel supplier and the type of booking.
Non-Refundable Bookings: Some bookings may be non-refundable, non-changeable, or non-transferable. We will inform you of any applicable terms and conditions before you make your booking.
Travel Insurance: We highly recommend that you purchase travel insurance to protect yourself against unexpected events, such as trip cancellations, medical emergencies, and lost or stolen luggage. Please contact us for more information about travel insurance options.
Our Right to Cancel Bookings: We reserve the right to cancel your travel booking if we are unable to fulfill our obligations due to events beyond our control, such as natural disasters, political unrest, or supplier bankruptcy. In such cases, we will provide you with a full refund or offer alternative travel arrangements.